Red X appears under Synchronization State for WEM Agents

Symptoms or Error

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state.

Solution

Option 1 (Agent Upgrade with Cache Rebuild)

  1. Download and install the latest version of the WEM agent

Option 2 (Manual steps to rebuild agent cache)

  1. In Task Manager, terminate the agent process (VUEMUIAgent.exe)
  2. Stop “Citrix WEM Agent Host Service” and “Netlogon” services
  3. Navigate to “C:Program Files (x86)CitrixWorkspace Environment Management AgentLocal Databases” and delete the two .db files located there
  4. Start the “Citrix WEM Agent Host Service” and “Netlogon” service
  5. Relaunch the agent

Option 3 (Script to rebuild agent cache)

Run the following script on the agent to force the cache to rebuild instead of refreshing:

#This script is used to troubleshoot WEM Agent refresh issues

$LocalDatabaseDir="C:Program Files (x86)CitrixWorkspace Environment Management AgentLocal...

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